We're continuing to serve the community.
The Australian and state governments have categorised vehicle safety, servicing and repairs as an essential service, so Motorserve remains open to support our customers with all their motoring needs.
In addition, Motorserve has a contactless option for customers to drop-off and collect their cars, with lock boxes provided at our sites. Please contact your store in advance of your booking to arrange this.
All of our Motorserve stores are registered as COVID Safe and we’ve implemented a number of COVID Safe measures.
- Any Motorserve team member who shows potential symptoms of COVID-19 or who has been in direct contact with someone who has tested positive will be directed to follow self-isolation guidelines under current public health orders.
- All customers must check-in using QR code.
- All customer vehicles are thoroughly cleaned prior to being serviced and prior to being returned to the customer.
- All staff and customers are required to wear face masks.
- All staff are wearing appropriate protective equipment when going about their tasks.
- Social distancing of 1.5m between staff and customers is required so please respect this and consider others whilst in-store.
- Lock boxes are provided to customers for pick-up and drop-off if they do not wish to go inside the customer waiting area. Please call the store in advance of your booking if you’d like to use this service.
- Payment is required by tap and go. Alternatively, an option is available to customers to pay their invoice prior to collecting their vehicle. Please call the store prior to your booking to discuss this option.
- Increased cleaning measures and rotations have been put in place across all sites.
- Increased supply and access to hand sanitiser and disinfectant spray has been provided.
While some customers may be hesitant to have their car serviced or repaired at this time, please rest assured Motorserve are implementing stringent health and hygiene protocols across all locations.
If you’re at all concerned about a booking, please contact your local store and the team will be happy to discuss the options for minimising contact or help you reschedule to a different time. This situation is being continually monitored and, on the advice provided by the government and health authorities, any further actions needed will be taken immediately.