logo/fullicon/phone 1300 869 585Menu icon/hamburger
mechanic works underneath car

Motorserve Terms and Conditions

Find a store

You'll find we're constantly promoting value-added deals for car servicing or repairs, and we want to make sure you have access to the conditions around each offer wherever possible.

When you're next in the market for a car service, make sure to refer to our latest offer.

General information

Motorserve Pty Limited (ABN 41 121 715 393) is part of Insurance Australia Group. By booking your vehicle with Motorserve, you accept these Terms and Conditions. This agreement is governed by the laws of New South Wales. These Terms and Conditions are available on the following website: motorserve.com.au/terms-and-conditions we will use reasonable endeavours to notify you of any changes to these Terms and Conditions by placing a notice on our website.

Estimates and Payment

We provide an estimate of the cost of all work to be undertaken. The estimate will be discussed with you prior to work being commenced on your vehicle. Estimates remain valid for 7 days. All estimates and prices include GST.

If you agree to proceed with the work to your vehicle, you authorise Motorserve to carry out the work detailed in the estimate, and to supply and fit any parts needed. Motorserve is not liable for any data loss that may occur should your battery be disconnected for the purpose of service maintenance.

You understand that larger vehicles may require high quantities of oil during servicing. Motorserve may at its sole discretion, and without contacting you for authorisation, charge an amount to cover the cost of the oil used in the service.

Should additional work be found necessary during the course of the service which would cause the estimate to be exceeded, we will contact you to explain the additional work required and to seek your authorisation for the additional costs to be incurred before proceeding.

A detailed tax invoice outlining the work carried out and associated costs will be provided once the work is completed. Payment must be made in full on the day of the work being completed and prior to collection of your vehicle. We accept credit cards and EFTPOS. Payment made by Visa or MasterCard credit cards will incur a surcharge of 1%. Payment made by American Express credit cards (Amex) will incur a surcharge of 3%. Personal cheques are not accepted.

Trading terms for customers operating an authorised trading account with Motorserve are 14 days from date of tax invoice. Please note that property in any product sold by Motorserve to you does not pass from us to you until we have been paid in full.

Advertised prices

All of our advertised prices are subject to change without notice, however we will update our prices regularly in written information that we provide and at our website: motorserve.com.au


Certain State and Commonwealth legislation, including the Competition and Consumer Act 2010 (Cth), imply warranties or conditions or impose guarantees or obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions. Other than those statutory provisions, we exclude all conditions and warranties which may be implied by law.

To the maximum extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:

1. In the case of services supplied or offered by us, either:

  1. The re-supply of those services
  2. The payment of the cost of having those services re-supplied

2. In the case of goods supplied or offered by us, either:

  1. The replacement of the goods or the supply of equivalent goods
  2. The repair of the goods
  3. the payment of the cost of having the goods replaced
  4. the payment of the cost of having the goods repaired

3. To the maximum extent permitted by law, we will not be liable to you or any third parties for:

  1. any claim, whether that claim arises in contract, tort (including negligence) or statute
  2. any loss (including loss of profits or special, indirect, incidental or consequential loss)
  3. Damage, injury or death to any person or property, arising out of or relating to the products sold by us or the services performed by us except to the extent any such claim, loss, damage, injury or death was directly caused by our fraud or willful misconduct.

Registration of your vehicle

  1. You understand that driving an unregistered vehicle is illegal and you warrant that your vehicle is registered in accordance with the state/territory legislative and regulatory requirements applicable to your vehicle. Where your vehicle is not registered you will ensure that you take all necessary steps to notify us that your vehicle is unregistered.
  2. Where you have not notified us that your vehicle is unregistered you agree to indemnify us for any fines or penalties incurred, and loss or damage, caused to any person or property when we are driving or otherwise operating your vehicle, except to the extent that any such fines, penalties, loss, or damage was directly caused by our fraud or willful misconduct.


As part of these terms and conditions you acknowledge that where invoices are not paid we hold a lien over the vehicle belonging to you which is in our possession.

Storage and disposal of uncollected vehicles

If we exercise a lien over the vehicle or if you do not collect the vehicle within 2 days from the time it is ready for collection a vehicle storage fee of $25.00 per day will apply.

If we cannot contact you using reasonable efforts, or you do not collect the vehicle or discharge any lien we hold over the vehicle belonging to you, within 3 months from the time the vehicle is ready for collection we are entitled to sell or dispose of the vehicle by any reasonable method at your expense without any further notice to you. We will apply the proceeds of the sale or disposal of the vehicle to the sums you owe us and return the balance to you. If the proceeds received from the sale or disposal of the vehicle are not sufficient to discharge the amounts you owe us, the outstanding amounts will be owed by you to us as a debt. After such sale or disposal of the vehicle we will be discharged from any liability whatsover in respect of the vehicle.

Parts and lubricants

Motorserve uses quality aftermarket parts and lubricants that meet or exceed the specifications of those originally fitted by your vehicle manufacturer. Should you wish to use an alternate brand or product, Motorserve will take reasonable action to source that part or product for you, although this may impact on the pricing and time commitments of your car service or repair.

You understand that some vehicles require larger quantities or higher grade oil during service. Motorserve may at its sole discretion, and without contacting you for authorisation, charge an amount to cover the cost of the oil used in the service.

Referral to Motorserve Approved Repairer

In certain circumstances Motorserve may recommend a Motorserve Approved Repairer to you. This is a recommendation only and Motorserve receives no fee for referral nor plays any part in the pricing or operations of these independent businesses. Motorserve is in no way responsible for any work a Motorserve Approved Repairer carries out on your vehicle.

Manufacturer extended warranties

You understand that some car manufacturers provide extended warranties that may not entitle Motorserve to service your car. It is your responsibility to ensure that work completed at Motorserve does not affect or void an extended manufacturer warranty.

Video footage and recordings

You understand that collecting recordings, video footage or filming of any kind at Motorserve without the express consent of Motorserve is not permitted and may constitute a breach of the Privacy Act 1988 (Cth) and the National Privacy Principles.

Comprehensive Vehicle Inspections

What we check

Motorserve will provide you with a comprehensive report with a detailed list of the items checked on your vehicle. Motorserve will visually check only the items listed on the report. Your report will have inserted different codes into the item boxes to tell you how an item may be affected and this can be explained to you by us at the time of receiving your report.

We cannot tell you about a defect if we cannot see it or it does not appear during the road test and inspection.

If there is a dispute about the accuracy of this report, you must refer the vehicle back to us before you make any repairs.

What we don’t check

• Oil and fuel consumption

• Source of a leak if the area is unclean

• Oil pump strainer for any build-up of sludge

• Engine cylinder compression

• Operation of cassette or compact disc players and DVDs

• Sound or radio reception

• Navigation systems

• Alarm systems

• Bodywork water leaks or their source

• Airbag functionality

• Camshaft/timing belt condition

Your Comprehensive report is only valid at the time of the inspection.

Motorserve will not dismantle, remove or strip any part of the vehicle as part of the report. The on road test, if conducted, will be carried out within the immediate confines of the inspection location and the local speed limits.

NRMA Member offers

Motorserve provides exclusive offers to members of the National Roads and Motorists Association (NRMA Members) and in relation to applying for NRMA Membership. These offers are subject to change without notice.

Current NRMA Members who have any Motorserve log book service, major service, essential service, vehicle inspection, or repair work performed at a Motorserve store will be entitled to the quoted or advertised discounted prices for NRMA Members.

NRMA Membership is provided by National Roads and Motorists’ Association Limited ABN 77 000 010 506.

Terms and conditions

  1. A valid NRMA Member card must be shown at point of sale to redeem the discount
  2. Offers are not transferable for cash and cannot be used in conjunction with any other offer. One redemption per service.
  3. For all Motorserve log book services, major services, essential services, vehicle inspection and repair work, 4WD vehicles and some European and prestige vehicles may be subject to a surcharge to cover required higher grade oil and parts costs. Any applicable surcharge will be set out in your estimate.
  4. The NRMA Member Offer is subject to change without notice and replaces all previous discounts or offers.

10% off car servicing for NRMA Members

^10% discount off the value of the invoice is available to NRMA Members only. The 10% discount is calculated off the full invoice price. Valid at any Motorserve car servicing store in NSW or ACT. Offer is not transferable for cash. Standard Motorserve car servicing terms and conditions apply. Motorserve reserves the right to terminate this offer at our discretion.

Privacy statement

Motorserve collects your personal information in order to provide you with its products and services and for internal administration and operational purposes, market and customer satisfaction research and in order to comply with legislative and regulatory requirements. If you do not provide your personal information, Motorserve may not be able to provide you with its products and services. Motorserve and its agents may use your personal information and disclose it to its related bodies corporate and third parties in order to inform you about products and services, special offers and discounts provided by Motorserve, its related bodies corporate and third parties that may be of interest to you. For further information on how Motorserve deals with your personal information you can view our privacy policy here,write to us, Motorserve Privacy, Motorserve Pty Limited, 8/43 Herbert Street, Artarmon NSW 2064, or email us, privacy@motorserve.com.au. If you do not wish to receive direct marketing communications from Motorserve, its related bodies corporate or third parties, please contact us at privacy@motorserve.com.au and include your name and address and we will not send you any further direct marketing communications.

Matters outside our reasonable control

We will not be liable for any delay in performing, or any failure to carry out repairs to your vehicle to the extent that such delay or failure results from events or circumstances outside our reasonable control. You understand that when repairing your vehicle the power supply in your vehicle may be temporarily interrupted. This may cause your audio system to lock and require an unlock code. We will take reasonable steps to prevent this from happening however it is usually outside our control. The unlock code for your audio system is supplied by the manufacturer of your vehicle and any cost incurred by us in unlocking your audio system will be your sole responsibility.

Motorserve warranty

°Motorserve guarantees the parts and labour that it supplies and uses in the servicing of your vehicle for the time period or kilometres travelled (whichever occurs first) outlined in the following warranty conditions. The Motorserve warranty does not apply to parts which are second hand however this does not affect your statutory rights and the non-excludable guarantees provided under Australian Consumer Law will apply to any second-hand parts supplied and used by Motorserve.

1. Warranty period

  • Car servicing and engine maintenance 12 months or 20,000km
  • General mechanical repairs 12 months or 20,000km
  • Flushing services 12 months or 20,000km
  • Brakes (passenger vehicles only) 12 months or 20,000km
  • Batteries (as per manufacturer’s warranty) Ranges from 6 to 36 months
  • Suspension and steering (as per the manufacturer’s warranty) Ranges from 12 to 24 months

Except as set out in the below paragraph, Motorserve only uses high quality parts that meet or exceed the vehicle manufacturer’s specifications.

If a new or reconditioned part is not available for your vehicle Motorserve can fit a second hand part. Where a second hand part fitment is required Motorserve will notify you first and seek your consent to fit that part.

If we fit a part or parts covered by a part manufacturer’s guarantee that extends beyond the Motorserve warranty period, we will uphold this warranty period and fit any replacement parts offered by the part manufacturer at no charge.

If carrying out this work requires Motorserve to purchase additional parts or provide labour not covered by the part manufacturer’s guarantee, there may be an additional charge and you will be notified of this before any work commences.

2. What we cover in your Motorserve warranty

Should any part be incorrectly fitted by Motorserve, or found to be defective* during the warranty period, we will replace refit or rectify the part at no charge**.
If requested, we are happy to make all replaced parts available for inspection at the time you collect your car.

Where the work conducted is windscreen chip repair or windscreen repair, Motorserve provides you with a lifetime warranty on workmanship and materials for as long as you own the vehicle. During the warranty period, subject to the exclusions as detailed below, if a windscreen or window Motorserve has fitted to your vehicle leaks or is faulty due to our workmanship or materials, Motorserve will rectify the problem free of charge. Motorserve’s warranty does not cover faults caused by: physical damage (including impact damage); your neglect or negligence; abuse, misuse of your vehicle; driving your vehicle or removing the masking tape before the expiration of the curing time specified on the front of the invoice; pre-existing faults in your vehicle (including rust and corrosion); or fair wear and tear.

It is possible that during the repair process the glass can crack and become unrepairable. If this happens, Motorserve will not charge for the repair.

If the repaired chip subsequently cracks, at your option, Motorserve will refund the paid cost of the repair or deduct the paid cost of the repair from the cost of a new windscreen.

3. What is not covered by your Motorserve warranty?

There are five ways in which you will void your Motorserve warranty:

  1. if you use your vehicle in competition, on a closed circuit or as part of any timed event
  2. if you remove the part or parts originally fitted by Motorserve to the vehicle
  3. if the part or parts are damaged by misuse or accident, in particular by engine backfire or malfunction
  4. if warranty work is performed elsewhere, unless the work has been authorised in writing by the Motorserve Operations Manager in advance of any work being undertaken
  5. Motorserve does not use customer supplied parts and they are not covered by warranty

Additionally, Motorserve will not reimburse you for any costs you may incur claiming the warranty.

4. Statutory warranty

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

5. What you should do if you have a problem?

  1. contact the Motorserve where the work was completed (or if this is not convenient contact the Motorserve Operations Manager 8/43 Herbert St Artarmon NSW 2064
  2. arrange a convenient time for the repair work to be undertaken
  3. bring your vehicle and original invoice to Motorserve (at your cost) where we will work with you to resolve the problem

* Applies to manufacturer’s defects only.
** Parts fitted under the Motorserve warranty will only be covered for the remainder of the original warranty period, which commences from the date of the initial invoice.

^National Roads and Motorists' Association Limited, ABN 77 000 010 506, trading as NRMA, is a separate and independent company from Insurance Australia Limited, ABN 11 000 016 722, trading as NRMA Insurance. NRMA Insurance provides the Motorserve services.

^ “NRMA” provides Membership, the “my nrma app” and other services including mobile car services.

^Terms and conditions apply and available here.

°Full warranty information available here
**Car wash and vacuum is not available at our Wollongong store.

Motorserve Pty Ltd ABN 41 121 715 393, NSW license number MVRL43713, ACT license number 20000142 is an entity within the IAG group.